Museum Reservations(part 1 of 4)
Rates include tickets, pre-sale fees and online service fees.
HOW TO CHOOSE THE CORRECT TICKET (NOT VALID FOR VATICAN MUSEUMS AND GUIDED TOURS)
Reduced price tickets (just for European Union citizens) - Not valid for the Vatican Museum
- Between the ages 18 and 25 (the person has to be under the age 25. If the person is 25 or older a full price ticket is required)
People with disabilities and their companion are eligible to a free ticket, providing that they have valid medical documentation of the disability - NO RESERVATION NEEDED.
CANCELLATION POLICY - STATE MUSEUMS - TICKET RESERVATION (not valid for Borghese Gallery and Castel Sant’Angelo)
In case of cancellation, please contact us.
If the cancellation is made at least 4 days before the day of the visit, the cancellation penalty is equal to 6.50 euro per ticket.
For cancellations that are made from 3 days prior the day of the visit, the penalty charge will be equal to 100% of the gross total (the price paid is NON REFUNDABLE).
CANCELLATION POLICY – Borghese Gallery and Castel Sant’Angelo
NO EXCHANGE, REFUND OR CANCELLATION OF TICKETS IS ALLOWED.
The confirmed time is not always the same time you requested; the museum automatically confirms the closest available time on the same date if requested time is sold out.
As soon as we receive your booking request, your tickets will be booked. Ticket confirmation is subject to museum availability. If availability is
confirmed by the museum, the original voucher will be mailed to the email address you provided, so be sure you insert your email address correctly.
The original voucher is the only recognized document accepted at the museum entrance.
The procedure may take a few hours. In case the order is submitted on Saturday, after 12,00 pm or on Sunday, vouchers will be sent on Monday morning. In case the order is submitted after 6.00 pm (Italy time), the voucher will be sent the morning after, except for Saturday afternoon. In this last case the voucher will be sent on Monday morning anyway.
TuscanyAll is not responsible for eventual changes or cancellations to the programs offered. For the State Museum in Rome, a service charge is added to the price of each ticket purchased online through TuscanyAll. For the Vatican Museums in Rome, a service charge equal to € 8.50 is added to the price of each ticket purchased online through TuscanyAll.
There is a service charge for every further modification of your reservation.
Please note you'll be asked to show an identification document at the museum entrance, especially if you have booked reduced price tickets or free tickets.