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Booking Procedure

Museums in Rome are divided into:

- State Museums (BORGHESE GALLERY NATIONAL ROMAN MUSEUM COLOSSEUM AND PALATINO TERME DI CARACALLA - TOMBA DI CECILIA METELLA - VILLA DEI QUINTILI)

- Vaticans Museums (VATICAN MUSEUMS).

- Booking procedure for the State Museums in Rome: this procedure is very simple, just few steps:

- Fill in the form specifying the museum, the date, and the number of tickets for each museum and category ticket you want to book.

  • Click CONFIRM
  • Carefully read the summary and check if the information is correct; Click CONFIRM
  • Insert your personal information and your credit card details (secure server)
  • Click SUBMIT

A copy of your booking request will be sent automatically to the provided email address. As soon as your tickets are booked and the payment is confirmed, the original voucher will be emailed to the email address you provided, so be sure to insert it correctly. The original voucher is the only recognized document accepted at the museum entrance.

PLEASE NOTE:
The confirmed time is not always the same time you requested; the museum automatically confirms the closest available time on the same date if requested time is sold out.
Reservations must be made with a minimum of 1 day notice. Reservations are limited to 20 people maximum.

TuscanyAll is not responsible for eventual changes or cancellations to the programs offered. A service charge equal to € 4.00 is added to the price of each ticket purchased online at TuscanyAll. The prices published on-line already includes all fees except for eventual temporary exhibition fees; in case of temporary exhibitions, the museums apply a surcharge to the price of the tickets that will be added to the rates published online by TuscanyAll.

There is a service charge for every further modification of your reservation. Service fees (€ 4.00) and reservation fees (from 0.50 to 2.50 Euro depending on the museum) are always due.

Please note you'll be asked to show an identification document at the museum entrance, especially if you book reduced price tickets or free tickets. In case, at the museum entrance, you cannot provide proof of being eligible to benefit from discounted tickets, the cashier will change your tickets and your credit card will be billed for the difference in the next days, in the next days.

If you do not want to send your booking request by e-mail, please print and send the form you find on the 3rd page by fax to Tuscanyall.com s.r.l. 0039/055/7193507 with your credit card details (number, expiration date, card owner's name or with a copy of a Bank transfer). Please note: the owner of the card must sign the form to authorize the charge.

CANCELLATION POLICY - STATE MUSEUMS - TICKET RESERVATION (not valid for Borghese Gallery and Castel Sant'Angelo)
In case of cancellation, please contact us.

If the cancellation is made at least 4 days before the day of the visit, the cancellation penalty is equal to 6.50 Euro per ticket.
For cancellations that are made from 3 days prior the day of the visit, the penalty charge will be equal to 100% of the gross total (the price paid is NON REFUNDABLE).

CANCELLATION POLICY - Borghese Gallery and Castel Sant’Angelo
NO EXCHANGE, REFUND OR CANCELLATION OF TICKETS IS ALLOWED

CANCELLATION POLICY - STATE MUSEUMS - GUIDED GROUP TOURS
In case of cancellation, please contact us.

If the cancellation is made at least 4 days before the day of the tour, the cancellation penalty is equal to 30% of the gross total.
For cancellations that are made from 3 days prior the day of the tour, the penalty charge will be equal to 100% of the gross total (the price paid is NON REFUNDABLE).

CANCELLATION POLICY - STATE MUSEUMS - PRIVATE GUIDED TOURS
In case of cancellation, please contact us.

If the cancellation is made at least 4 days before the day of the tour, the cancellation penalty is equal to 30% of the gross total.
For cancellations that are made from 3 days prior the day of the tour, the penalty charge will be equal to 100% of the gross total (the price paid is NON REFUNDABLE).

- Booking procedure for the Vatican Museums in Rome

HOW YOU CAN AVOID THE QUEUE
There are only two ways to avoid the queue at the museums entrance:

- book tickets joining a coordinated group.

- take part to a guided tour with a Professional Guide.

VATICAN MUSEUMS - TICKETS (COORDINATED GROUP)

Fill in the form specifying the museum, the date, and the number of tickets for each museum and category ticket you want to book.

  • Click CONFIRM
  • Carefully read the summary and check if the information is correct; Click CONFIRM
  • Insert your personal information and your credit card details (secure server)
  • Click SUBMIT

VATICAN MUSEUMS - GUIDED GROUP TOURS

Fill in the form specifying the date and the number of tickets you need:

  • Click CONFIRM
  • Carefully read the summary and check if the information is correct; Click CONFIRM
  • Insert your personal information and your credit card details (secure server)
  • Insert the full names of the visitors (first name and last name in the blank spaces)
  • Click SUBMIT

A copy of your Booking request will be sent automatically to the provided email address. As soon as your tickets are booked and the payment is confirmed, the original voucher will be emailed to the email address you provided, so be sure to insert it correctly. The original voucher is the only recognized document for the check-in with our assistant.

TuscanyAll is not responsible for eventual changes or cancellations to the programs offered. A service charge equal to € 8.50 is added to the price of each ticket purchased online at TuscanyAll.
There is a service charge for every further modification of your reservation.

Please note each visitor will be asked to show an document at the museum entrance, especially if you book reduced price tickets or free tickets.

CANCELLATION POLICY - VATICAN MUSEUMS - TICKET RESERVATION
In case of cancellation, please contact us.

If the cancellation is made at least 4 days before the day of the visit, the cancellation penalty is equal to 12.50 euro per ticket.
For cancellations that are made from 3 days prior the day of the visit, the penalty charge will be equal to 100% of the gross total (the price paid is NON REFUNDABLE).

CANCELLATION POLICY - VATICAN MUSEUMS - GUIDED GROUP TOURS
In case of cancellation, please contact us.

If the cancellation is made at least 4 days before the day of the tour, the cancellation penalty is equal to 30% of the gross total.
For cancellations that are made from 3 days prior the day of the tour, the penalty charge will be equal to 100% of the gross total (the price paid is NON REFUNDABLE).

CANCELLATION POLICY - VATICAN MUSEUMS - PRIVATE GUIDED TOURS
In case of cancellation, please contact us.

If the cancellation is made at least 4 days before the day of the tour, the cancellation penalty is equal to 30% of the gross total.
For cancellations that are made from 3 days prior the day of the tour, the penalty charge will be equal to 100% of the gross total (the price paid is NON REFUNDABLE).

If you do not want to send your booking request by email, please print and send the form by fax to Tuscanyall.com s.r.l. 0039/055/7193507 with your credit card details (number, expiration date, card owner's name ). Please note: the owner of the card must sign the form to authorize the charge.